Ultimate Motors dealership customer reviews

167 Reviews

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Chap D 07 Oct 2019

Sometimes in doing businesses things don’t go well. Often times the customer is made to feel like they are the problem. Not at Ultimate Motors. No need for details let’s just say there was an issue with my purchase. Mark and Spencer both treated me with respect listen well to all the facts and m...ade a difficult situation comfortable to get through. Mark the owner has great integrity and that makes all the difference in having good business relationships. In the end I did not purchase a vehicle and that was DISAPPOINTING ; however I am very SATISFIED in how Mark handed the entire process even communication on a Sunday. With that said I absolutely recommend anyone to shop Ultimate Motors and hopefully if the right car presents itself, I would trust Mark and Spencer to make my next purchase. Sincere, Chap D Show more

4 rate

Greg 31 Jul 2019

Could not have been an easier process. Mark was very easy to deal with and the vehicle was perfect. Will definitely do business in the future!

5 rate

ChrisG 06 May 2019

Really welcoming and genuine. I liked that the salesman was knowledgeable and understanding of my concerns for purchasing a used car. I will be letting my friends and family know of Ultimate Motors.

5 rate

MarionR 23 Apr 2019

Excellent experience honest patient love these guys will be back to purchase future cars and send my friends. They took really good care of us.

5 rate

Richard kent 01 Apr 2019

Second to none. They were very professional and informative. They answered all of our questions. This was a great experience. Awesome job will refer to everyone great job.

5 rate

Craig 29 Mar 2019

It was a pleasure working with Spencer. He was very knowledgeable and polite. I would highly recommend Ultimate Motors and Spencer for anyone interested in a high quality luxury vehicle.

5 rate

Susanne Horn 26 Mar 2019

Purchasing my vehicle from Ultimate Motors was great experience . The dealership went above and beyond to work with me before, during AND after the sale to ensure that everything was perfect . I commend Ultimate Motors for their superior customer service and integrity .

5 rate

Nadia 14 Mar 2019

I appreciate the hospitality and the effort to make this process successful! Spencer was amazing! Treated me with great respect and made me feel comfortable

5 rate

Cindy O'Brien 09 Mar 2019

I really enjoyed the customers service, vehicle was cleaned up and ready to go when we arrived, greeted by the owner, everything we wanted it to be!

5 rate

Allan S. 13 Dec 2018

Spotted a very clean Mercedes E350 online and made arrangements to travel from DC to Richmond on short notice for a test drive. My online intake was expeditiously handled by Eddie Jennings who happened to be tied up with another customer when I arrived. Owner Mark Selahi stepped right in and took c...are of me. Mark handed me the keys and told me to take my time with the test drive. Being unfamiliar with the location, I asked and Mark unhesitantly agreed to accompany me for an extensive test drive and subsequently handled a smooth and painless transaction at a very fair price including my trade-in and thus made this purchase an ultimate buying experience. Enthusiastically recommend Ultimate Motors without reservation. I will definitely be back. Show more

5 rate

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